Intellihands - Remote hands or smart hands, elevated.
Onsite expertise when and where you need it
Our Intellihands team is your team. Get 24/7 support for your data centre operations with our Intellihands (a premium remote hands or smart hands) service.
All of our Intellihands are Australian Government-cleared IT engineers. They work as an extension of your team to support all technical implementations, reference architectures and size workloads.
What can Intellihands do?
Whether you need urgent technical assistance, equipment configuration, or routine maintenance, Intellihands provides skilled engineers to act as an extension of your IT team.
Technical Support and Fault Finding
Rapid resolution for infrastructure and hardware issues.
Urgent Assistance
24/7 hands-on support when immediate action is needed.
Regular or Adhoc Maintenance
Flexible maintenance scheduling to suit your operations.
Complete Simple to Complex Coverage
From device restarts to full rack builds and configuration.
Rack Inventory and Documentation
Visual and physical audits with photographic records.
Unpack, Rack, Configure & Connect New Equipment
Full deployment support – from unboxing to configuration.
Safe and secure end-to-end interventions
Perform interventions spanning consoles, servers, scripted tasks and more, or operate as remote hands.
Swap Faulty Equipment
Quick replacements to minimise downtime.
Escort a Contractor to Perform Required Task
Ensure compliance and access control within facilities.
Why Our Intellihands Service?
Our Intellihands team are more than just a regular remote hands service, they are government-cleared engineers with deep technical experience.
Backed by Macquarie Data
Centres' Reliability
Supported by the trusted infrastructure, uptime, and service excellence of Macquarie Data Centres – ensuring consistent performance you can depend on.
We Do Seamless Integration
with Client Systems
Our technicians work as an extension of your IT team, executing tasks that align perfectly with your workflows, systems, and operational protocols.
All of our Engineers
are Certified
Experienced and certified professionals available 24/7 to deliver precise, hands-on technical support and maintenance for your critical infrastructure.
Inhouse - Not Outsourced
Third-Party Contractors
Intellihands services are provided by inhouse Macquarie Data Centres engineers, ensuring consistent standards, strong site familiarity, and reliable execution aligned to our operational and security frameworks.
Client Testimonials
Hear what Macquarie customers have to say about Intellihands.
Need hands-on expertise today? Our Intellihands team is ready to assist.
Frequently Asked Questions.
What is Intellihands?
Intellihands is Macquarie Data Centres’ expert remote hands / smart hands service. It provides onsite technical assistance for tasks such as equipment installation, troubleshooting, cabling and maintenance – available 24/7 across our Australian facilities.
Who can use Intellihands?
Any Macquarie Data Centre customer can access Intellihands support. It’s ideal for businesses that need remote management, IT infrastructure support, or assistance without deploying their own staff onsite.
What services does IntelliHands include?
IntelliHands covers:
- Hardware installation and replacement
- Cable management and labelling
- Visual inspections and reporting
- Power cycling and testing
- Equipment racking and stacking….
What are the service hours for Intellihands?
Intellihands is available 24 hours a day, 7 days a week
How quickly can Intellihands respond to requests?
Our team is available 24×7, allowing us to respond to enquiries as soon as they are received. Every request is assessed based on its nature, urgency and business impact, ensuring the appropriate level of attention and response time to minimise disruption to your operations and services.
As our team is on hand 24×7 to respond to customer enquiries, we have the ability to respond immediately.